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Foundations of IT Service Management Based on ITIL, Volume 3

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The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. 

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The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Available in many languages Endorsed by APMG - the Official Exam Accreditor of OGC

Editorial Reviews

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Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap. --IT Skeptic<br /><br />ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text. Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book. Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes. There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary. --Roger Purdie, Quintica, Australia Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library. Hats off! --Gerard Blokdijk, Brisbane, Australia

ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text. Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book. Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes. There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary. --Roger Purdie, Quintica, Australia

Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library. Hats off! --Gerard Blokdijk, Brisbane, Australia

About the Author

Chief Editor Jan van Bon is responsible for managing the content of the ITSM Library. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.


Product details

  • Series: ITSM Library
  • Paperback: 350 pages
  • Publisher: Van Haren Publishing; First Edition edition (October 21, 2007)
  • Language: English
  • ISBN-10: 9087530609
  • ISBN-13: 978-9087530600
  • Product Dimensions: 6.7 x 1.1 x 9.4 inches

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Company Name: Jsaad LLC
Office Address: 
JSaad LLC, 3051 Joyce Street, Gulf Shores, AL 36542, United States
Email: sales@jsaadtechnology.com

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Reviews (2)

Rated 4.00 on the scale 1 - 5 based on 2 customer reviews
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ITIL V3 best practices

this book is the best over itil, it's guide can't miss in desk of it professional. describe simply best practice of itil v3.

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excellent book, I recommend purchase

excellent book , I recommend purchase.

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