ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.
ISO 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on, ITIL®.



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Benefits of ISO 20000 TOOLKIT

Cost effective implementation:

A complete set of documentation templates that are easy to use, customisable and fully compliant with the latest iterations of ITIL® and ISO 20000;
Helpful dashboards and gap analysis tools to ensure complete ITSM coverage.
Direction and guidance from ITIL and ISO 20000 service management experts.

Do it yourself: Using the ISO 20000 TOOLKIT: All ISO 20000 documentation templates, forms, training tools and detailed instructions allow for an inexpensive internal ISO 20000 implementation. Profit: Much less expensive than a consultant, much less time than doing it from scratch Designed for beginners: clear step-by-step instructions, many explanations and easy-to-understand text without technical jargon. Effortlessly: All ISO 20000 procedures are easy to implement, which will minimize the burden on your staff. Creates Employee Involvement: Makes the benefits of ISO 20000 evident so that your employees accept and support ISO 20000.

Improved performance:

Added Value: All ISO 20000:2018 requirements have been developed into an efficient process that adds operational value to your business and increases productivity. Effective: only minimal efforts are required to follow the procedures and meet all the requirements of ISO 20000. Lean: Bureaucracy and excessive paperwork have been eliminated from every process - while remaining fully compliant with ISO 20000:2018. Complementing each other: All procedures and forms are designed to complement each other for increased efficiency. Reduces exposure to corporate responsibility through special processes and refined wording.

Easy customization:

Easily customize templates and pre-written documentation forms in MS Word (version 2007 and newer) to create your own ISO 20000 personal documentation that fits the individual circumstances of your business. Detailed customization instructions allow beginners to edit and customize ISO 20000 documentation and forms. Most forms and checklists will not require any customization other than adding your company logo. It does not matter if your business has one location or multiple locations: Our models are designed to work for both and require only customization.

What is included with my toolkit?

Your toolkit will contain:

+ 114 documents, books, presentations, tools, webinars
Gap Assessment checklist.
Statement of Applicability (ISO 20000 required document).
Dumps for ITSM20F / ISO20000 / ITIL.
Optimized for – Small and medium-sized organizations.

Why choose the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit?

More than 100 documents, including templates, case studies and a complete set of the policies and procedures you need to assess you current service management level.
Project tools to help you effectively implement new processes.
Documents providing direction and guidance from ITIL and ISO 20000 service management experts
Get professional guidance so you can become your own expert, saving time and avoiding mistakes;

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

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