JsaadTechnology - ISO/IEC 20000-1:2018 TOOLKIT
ISO 20000-1 TOOLKIT
ISO 20000 ITSM TOOLKIT
ISO/IEC 20000, often referred to simply as ISO 20000, is the international
IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or
external) to ensure that their ITSM processes are aligned both with the needs of the business and with
international best practice.
ISO 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on, ITIL®.
A complete set of documentation templates that are easy to use, customisable
and fully compliant with the latest iterations of ITIL® and ISO 20000;
Helpful dashboards and gap analysis tools to ensure complete ITSM coverage.
Direction and guidance from ITIL and ISO 20000 service management experts.
Added Value: All ISO 20000:2018 requirements have been developed into an efficient process that adds operational value to your business and increases productivity. Effective: only minimal efforts are required to follow the procedures and meet all the requirements of ISO 20000. Lean: Bureaucracy and excessive paperwork have been eliminated from every process - while remaining fully compliant with ISO 20000:2018. Complementing each other: All procedures and forms are designed to complement each other for increased efficiency. Reduces exposure to corporate responsibility through special processes and refined wording.
Easily customize templates and pre-written documentation forms in MS Word (version 2007 and newer) to create your own ISO 20000 personal documentation that fits the individual circumstances of your business. Detailed customization instructions allow beginners to edit and customize ISO 20000 documentation and forms. Most forms and checklists will not require any customization other than adding your company logo. It does not matter if your business has one location or multiple locations: Our models are designed to work for both and require only customization.
More than 100 documents, including templates, case studies and a
complete set of the policies and procedures you need to assess you current service management level.
Project tools to help you effectively implement new processes.
Documents providing direction and guidance from ITIL and ISO 20000 service management experts
Get professional guidance so you can become your own expert, saving time and avoiding mistakes;
This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
Save time, save money and simplify the certification process.
The members of the JSAAD TECHNOLOGY team have successfully completed several hundred customized intervention projects (coaching, training and technical support) for our services offered: Standards Management, Environmental Management, Health Management and Workplace Safety (OHS) and Corporate Management including the Personnel Outsourcing Service. All our projects are personalized and successful the first time, respecting the requirements of our customers.
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